How an engagement actually runs
Most failed AI projects were built before anyone agreed what problem they were solving or how anyone would know it worked. These four stages exist to stop that, and we run them in order every time.
Discover
We sit with the people doing the work and follow a job from first contact to invoice. We are looking for where it stops moving: the second entry of the same address, the inquiry nobody owns, the quote that sits for three weeks.
Assess
We size each gap in terms you can check — hours, missed calls, unworked records — and rank them. Some will not be worth closing yet, and we will say which ones and why.
Implement
We build one agreed improvement, with a defined scope and a checking step where a person reviews what the system did. Then we train the people who will use it and leave written instructions behind.
Optimise
We compare what happened against the measures agreed in stage two. Actual results are reported separately from projections, always.
What we need from you
These are the things that decide whether an engagement goes well. None of them are large, but all of them are necessary.
How we work
You own everything
Accounts, phone numbers, data and configurations are created in your name. If you stop working with us, nothing stops working and nothing has to be handed back.
Vendor and model agnostic
We are not resellers and take no commission from providers. The telephony, the model and the CRM are chosen on fit and cost, and can be changed later.
A person stays in the loop
Anything that touches a customer gets a checking step. Systems draft, qualify and route. People decide, especially when money or a promise is involved.
Scope is written down
What is included, what is not, and what triggers a new conversation about price. If the work turns out larger than the package, we tell you before building, not after.
Pricing is quoted per engagement. It depends on the systems involved, the size of your list, and how much integration work is genuinely needed. We give you a fixed figure and a payment schedule in writing before any work starts.
Start with one problem
Tell us about a single task that eats time every week, or one place where work goes missing. That is enough to begin.